localstuff Service Service - On-Demand Home Service Flutter App with Complete Solution

Refund Policy

Effective Date: October 13th, 2024

At Localstuff, we are committed to providing a platform that connects users with high-quality services. We understand that there may be instances where cancellations or refunds are required. This Refund and Cancellation Policy outlines the terms under which refunds will be processed and cancellations will be managed.

1. Cancellations

A. Cancellation by Service Provider:

If a service provider is unable to fulfill a service request, they must notify the customer as soon as possible. The service provider should work with the customer to reschedule the service or offer an alternative solution. If no suitable alternative is available, the customer is entitled to a full refund of any payments made.

B. Cancellation by Customer:

Customers may cancel service requests under the following conditions:

Before Service Begins: If the customer cancels before the service has started, a full refund will be issued, provided that the cancellation is made within [insert number] hours/days of the scheduled service time.
After Service Begins: If the customer cancels after the service has started, no refund will be issued for the portion of the service that has already been completed. The remaining portion of the service may be refunded, depending on the service provider's discretion.
Late Cancellations: If the customer cancels within [insert number] hours of the scheduled service, a cancellation fee of [insert percentage] may apply. This fee is deducted from the refund amount.

C. No-Show by Service Provider:

In the event that the service provider does not show up at the agreed-upon time and fails to notify the customer, the customer is entitled to a full refund.

2. Refunds

A. Eligibility for Refunds:

Refunds will be issued under the following circumstances:

The service provider fails to deliver the service as agreed.
The customer cancels the service within the eligible cancellation period.
The service provided is significantly different from what was described or agreed upon.
There is a failure to meet quality standards as outlined by Localstuff’s policies.

Refund requests must be submitted within [insert number] days of the scheduled service or the occurrence of the issue. Requests made after this period may not be eligible for a refund.

B. Refund Process:

To request a refund, the customer must:

Log in to their Localstuff account.
Navigate to the "My Services" or "Order History" section.
Select the service they wish to request a refund for.
Provide a reason for the refund request and submit any supporting documentation (if applicable).

C. Refund Approval:

Refund requests are reviewed by Localstuff within [insert number] business days. If approved, refunds will be processed to the original payment method within [insert number] business days. If the refund is denied, we will provide an explanation, and the customer may appeal the decision by contacting [insert support email].

D. Partial Refunds:

In some cases, a partial refund may be issued, especially if part of the service has already been completed. This will be determined on a case-by-case basis.

3. Non-Refundable Services

Certain services or products purchased through Localstuff may not be eligible for refunds, including but not limited to:

Services that have been fully completed and delivered.
Digital products or downloadable content.
Subscription-based services that have been used beyond the refund window.
Any other non-refundable services as specified by the service provider at the time of purchase.

4. Disputes and Resolutions

If the customer and the service provider cannot resolve a dispute regarding the quality or delivery of a service, Localstuff will step in to mediate the situation. Both parties must provide documentation or evidence to support their case.

Localstuff’s decision on the resolution of the dispute will be final and binding. If the dispute is resolved in favor of the customer, a refund may be issued. If the dispute is resolved in favor of the service provider, no refund will be given.

5. Modifications to Services

If a service provider needs to modify the scope or timing of a service, they must notify the customer in advance. The customer can either accept the modifications or cancel the service for a full refund if the changes do not meet their expectations.

6. Subscription Services

If Localstuff offers any subscription-based services, the following policies apply:

Renewals: Subscriptions will automatically renew at the end of the billing cycle unless canceled by the customer before the renewal date.
Cancellation: Customers may cancel their subscription at any time, but no refund will be issued for the current billing cycle.
Refunds for Subscriptions: No refunds are issued for unused subscription periods unless otherwise specified in the service terms.

7. Changes to This Policy

We may update this Refund and Cancellation Policy from time to time to reflect changes in our practices or for legal reasons. When we do, we will notify you by updating the "Effective Date" at the top of this page. Your continued use of the Platform after any changes to this policy constitutes your acceptance of the updated terms.